Visitors Centre Volunteer – Beacon Fell Country Park

Visitors Centre Volunteer – Beacon Fell Country Park

We are currently seeking volunteers to help at the Visitors Centre, Beacon Fell Country Park.

The role involves being the first point of contact for visitors, to assist with local information and to provide help and guidance, enabling them to make the most of their visit and to have an enjoyable day out. 

This face-to-face role can be rewarding and informative. It’s a great chance to help people and meet visitors from near and far. The opportunity also requires some general duties i.e., keeping the Visitors centre tidy and managing displays. 

Full training will be provided, which will initially involve supporting current volunteers.  This opportunity is required Tuesday to Sunday. The hours are flexible with a scheduling system to ensure the centre is covered.

Tasks:

• Welcoming visitors to Beacon Fell
• Provide face to face guidance to Beacon Fell visitors.
• Ensure the Centre is tidy and maintained.
• Help to keep displays updated.
• Ability to provide support to colleagues.
• Act as an extra set of eyes to ensure visitors are happy.
• Ability to handle customer situations with professionalism.
• Comply with the Volunteer Acceptable Use Guidelines
• Log volunteering hours monthly

Required Qualities:

• Local knowledge would be an advantage.
• Must be a good communicator, friendly & approachable.
• The volunteer should have patience and understanding.
• Confidence in supporting all ages and all members of the public.
• To be reliable and committed to providing a good service.
• A commitment to the project.
• Regular attendance at an agreed time.
• Consistently accurate work.