Digital Champion Volunteer

Digital Champion Volunteer

Many of our Blackpool Libraries have drop-in sessions for our service users to seek help with their IT skills or digital access. These sessions are supported by digital champion volunteers.

What you can expect from us:

• Support from Library staff and managers will be accessible at all times
• The role being risk assessed and this made available to you
• Covid secure environment

Please see Library website for Library details and current opening hours.

For any enquiries please email library.info@blackpool.org.uk

On your application please state if there are particular libraries you wish to volunteer at.

The below are the potential times for the libraries (these however are subject to change) –

Central: Tues & Thurs 1.30-3.30

Moor Park: Monday 9.30-12

Palatine: Friday 9.30-12

Layton: Friday 1-3

Anchorsholme: Thurs 2-3

Mereside: Mon morning OR Fri afternoon

Revoe: Mon afternoon OR Weds morning

Library@thegrange: Weds afternoon OR Thurs morning

Tasks:

• To offer basic ICT skills to library customers on a 1-2-1 basis and would include:
  • printing
  • scanning
  • setting up an email account
  • Downloading CV templates
  • Accessing web based government services
  • Online shopping
  • Job hunting

Required Qualities:

• Enthusiasm, patience and understanding
• Good communication and listening skills
• Reliability
• Good and wide knowledge of online services and tools
• Experience of using library equipment (including our PCs and printing facilities) alongside experience of various mobile phones/tablets that users may present to the session with
• Experience and ability to deal with varying degrees of a user’s ability (some being first time online; some needing a CV; some needing printing assistance)
• Confidence to teach digital skills to users and empower them to move forward in their digital journey
• Ability to give the user a positive and non-judgmental experience
• Commitment to attend scheduled drop-in sessions (usually weekly and sessions could be 1 or 2 hours)
• Log volunteer hours weekly