Digital Champion Volunteer

Many of our Blackpool Libraries have drop-in sessions for our service users to seek help with their IT skills or digital access. These sessions are supported by digital champion volunteers.

What you can expect from us:

  • Support from Library staff and managers will be accessible at all times
  • The role being risk assessed and this made available to you
  • Covid secure environment

Please see Library website for Library details and current opening hours.

For any enquiries please email library.info@blackpool.org.uk

On your application please state if there are particular libraries you wish to volunteer at.

The below are the potential times for the libraries (these however are subject to change) –

Central: Tues & Thurs 1.30-3.30

Moor Park: Monday 9.30-12

Palatine: Friday 9.30-12

Layton: Friday 1-3

Anchorsholme: Thurs 2-3

Mereside: Mon morning OR Fri afternoon

Revoe: Mon afternoon OR Weds morning

Library@thegrange: Weds afternoon OR Thurs morning

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Tasks:

  • To offer basic ICT skills to library customers on a 1-2-1 basis and would include:
    • printing
    • scanning
    • setting up an email account
    • Downloading CV templates
    • Accessing web based government services
    • Online shopping
    • Job hunting

Required Qualities:

  • Enthusiasm, patience and understanding
  • Good communication and listening skills
  • Reliability
  • Good and wide knowledge of online services and tools
  • Experience of using library equipment (including our PCs and printing facilities) alongside experience of various mobile phones/tablets that users may present to the session with
  • Experience and ability to deal with varying degrees of a user’s ability (some being first time online; some needing a CV; some needing printing assistance)
  • Confidence to teach digital skills to users and empower them to move forward in their digital journey
  • Ability to give the user a positive and non-judgmental experience
  • Commitment to attend scheduled drop-in sessions (usually weekly and sessions could be 1 or 2 hours)
  • Log volunteer hours weekly

Training:

  • Complete minimum training provided by the service (various online trainings including: data protection and safeguarding)
  • Volunteers receive ongoing support through meetings and monthly social activities
  • Opportunities to meet on a one-to-one basis with the VSO
  • Training is offered and further arrangements can be made to meet personal needs

Required Age:

18 years +

Schedule:

all, monm, mona, tuem, tuea, wedm, weda, thum, thua, frim, fria
Days
Morning
Afternoon
Evening
M
T
W
T
F
S
S

Location:

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Saint Anne's Road
Blackpool


Apply for this role

If you are interested in this opportunity, first contact the Service Manager for an informal chat. Following this, you can apply using the button below.

Please note: your application will be declined if no contact is made to the Service Manager before submitting your application.

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