Darwen Library Volunteer

Darwen Library Volunteer

If you love helping people and can commit to volunteering on a regular basis, becoming a Darwen Library Volunteer could be a great opportunity for you.

We are seeking volunteers who are: 

• Friendly, approachable and happy to engage with people of all ages
• Punctual, dependable and reliable
• Happy to volunteer as part of a team
• Confident to liaise with the public and committed to equality and diversity
• Committed to excellent, patient and thoughtful customer care
• Vigilant, with attention to detail

Tasks:

These are some of the ways our volunteers support Library services:

• Welcoming customers to the building, supporting them in the use of library services and encouraging them to become regular users.
• Assisting customers with the use of the self-service kiosks and other digital technologies e.g. PC’s
• Help find library stock for visitors and library staff.
• Promoting and supporting the use of online services e.g. Ancestry, Theory Test Pro, eBooks and online reservations.
• Providing general information about library services.
• General tidying, shelving, sorting stock and maintenance of displays.
• Book maintenance e.g. page repairs
• Promoting library services, e.g. reading schemes, events and activities
• Supporting and preparing for library activities and events e.g. storytime
• Providing ideas and suggestions to improve library services.

Required Qualities:

• Literate with good spoken and written English language skills
• Numerate
• Comfortable with using digital technologies
• Physical ability to move library resources and trolleys, and be on your feet for long periods of time
• The ability to carry out tasks with minimal supervision
• Ability to contribute effectively as part of a team
• Excellent understanding of the principles and delivery of customer care
• Adaptable to changes