Digital Champion – Burnley Library

Digital Champion – Burnley Library

Burnley Library is seeking a volunteer for our Monday afternoon session with I.T knowledge and the ability to share that information with others, to become their digital champion.

Please speak to a member of staff before applying to ensure it’s suitable for you.

Why do they require Digital Champions?

• Digital exclusion is preventing many people from benefitting from the services digital technology offers. Without the guidance of a knowledgeable Digital Champion many may struggle to navigate their way through day to day online services.
• The Digital Champion will have a wide experience of online services.
• They will use their knowledge to provide I.T support to actively teach, encourage and empower the service user.
• They will ensure a positive digital learning experience.
• Digital sessions are delivered using either library community computers or the service users own equipment.
• By running regular events in the library, they endeavour to help tackle the issues leading to social isolation. The need for volunteers to help assist the service, by helping under supervision to provide many of the activities and projects, is vital.

Tasks:

• Digital Champions will provide initial support to help customers gain confidence with computers.
• Helping with sessions for people looking to get online for the first time.
• Be able to clearly demonstrate the using of iPads, tablets, mobiles, and laptops to others.
• Supporting the library to deliver group I.T. taster events and drop-in sessions for beginners
• Log volunteering hours monthly and submit expenses (where applicable) on-line.
• Complete minimum level training e.g. safeguarding and commit to further training relevant to role.

Required Qualities:

• You should have good ICT, communication & listening skills.
• Enthusiasm about the huge difference the Internet can make to someone’s life.
• Be a good communicator.
• Have patience and understanding.
• Be friendly and approachable.
• Be reliable and committed to providing a good service.

Please talk to a member of Burnley Library staff before applying.