Visitor Experience Volunteer at Royal Blackburn Hospital

Are you looking to Volunteer and give something back? This volunteer role would provide a small but vital service for our Critical Care Units at Royal Blackburn Teaching Hospitals, enabling the staff to continue to provide the very best care to patients.

Overview of the role

Our Critical Care Unit is a highly specialised area within the hospital that looks after critically ill patients whose conditions can be life-threatening and who need constant, close monitoring and support from staff, equipment and medicine.

We are looking for a volunteer to help make visiting times as easy as possible for visitors and family members coming to visit their loved ones. We’re looking for volunteers to meet and greet relatives coming to visit patients on the unit. As it is a locked unit visitors need to ‘buzz’ to gain access, volunteers will need to answer door buzzers. We’d also like volunteers to help staff by answering the telephone on the nurse’s station and directing the calls as required.

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  • Answer telephones
  • Answer door buzzers
  • Offering listening ear to visitors

Required Qualities:

  • Good communication skills
  • Good telephone manner
  • Able to work in an intense environment, Critical Care is a lively and noisy area
  • Motivated by wanting to help patients and visitors


The role would require bespoke training provided by the ward which would be for 3-4 weeks on either a Wednesday or Thursday daytime. This would then enable you to take the skills gained in training and use on a Saturday or Sunday shift.

Everyone volunteering at the Trust must attend a volunteer induction and will be required to complete core mandatory training before carrying out any volunteering activity within the Trust and may be asked to regularly refresh training where required. All mandatory training will be provided free of charge to the volunteer. From time-to-time volunteers may be offered additional training opportunities related to their volunteering role, places will not be guaranteed and occasionally there may be a cost associated, this will be made clear to volunteers in advance.

This role requires a standard DBS check.

Required Age:

16 years +


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Royal Blackburn Teaching Hospital, Haslingden Road, Blackburn, UK

Apply for this role

If you are interested in this opportunity please contact the Volunteer Co-ordinator for a chat, or click apply now.

Email: ELHT at Lancashire Volunteer Partnership

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