Supporting Your Community – Rossendale

Why do we need Community Support Befrienders?

We are proud to work with Lancashire Constabulary. As part of our partnership Lancashire Police refer vulnerable people in the community to us for matching with a suitable befriending volunteer for companionship and support. People are referred to our befriending service for various reasons; it could be the person has experienced a change of circumstance through bereavement, perhaps been targeted for their vulnerability or requires a lot of time from emergency services time as the individual struggles with loneliness. Our volunteers provide weekly contact with the person they are matched with. Contact can be on the telephone or with meeting up or a combination of calls and visits. The benefits of the regular meetings with a Community Support Befriender helps to increase their confidence, resilience and independence to help tackle their social isolation and achieve specified and agreed goals and objectives.

What’s in it for you?

By becoming a Befriender you could mark the turning point in someone’s life. This rewarding role offers an excellent opportunity for personal development by obtaining new skills and experiences. By contributing your time you are supporting Lancashire Constabulary build stronger communities across Lancashire.

What would you need to do?

Our volunteers provide weekly contact with the person they are matched with. Contact can be on the telephone or with meeting up or a combination of calls and visits. You will meet your local Volunteer Officer who will support you through the initial matching with the individual and will remain a point of contact through your time volunteering with us.

This is the difference ONE of our volunteers has made:

“I received a referral from my local police team in the summer for a lady called Ivy who was calling the  Police several times a day, every day. As a Duty of Care police officers were having to visit on numerous occasions. The lady is elderly and would struggle to the local shops with poor mobility when she felt up to it and neighbours also recognised she was struggling.Police I made a joint visit in July with the Police, and a prospective volunteer Frank to offer weekly food shopping and to see if Ivy would engage as she was not keen on help. However, the meeting went well and the volunteer, Frank has reliably been shopping at 10:30 every Thursday for Ivy.

The impact from volunteering has meant Ivy does not make calls to the Police and this one volunteer has changed things completely for Ivy and the police, our Volunteers really do make a difference!”

LVP Volunteer Officer

Names have been changed to protect identities

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  • To regularly contact by telephone or visit the individual on a 1 : 1 basis either in their own home or a community setting.
  • To regularly support the individual to achieve agreed positive goals to promote their independence – The role is unique to every individual’s needs and circumstances
  • To provide regular feedback on progress
  • Volunteers must log their volunteering hours monthly and submit expenses where applicable via an on-line computer system
  • To complete minimum level training e.g. Safeguarding and commit to further training relevant to role

Required Qualities:

  • Must be over 18 years of age
  • Must have lived in the UK for 3+ years
  • Commitment of 1 hour per week
  • Minimum commitment of 6 months is required
  • Understanding of vulnerability
  • It would be an advantage to have an awareness of key issues – alcohol, drug abuse, mental health etc.
  • Ability to use basic ICT systems
  • Be able to deal with difficult situations in a professional manner
  • Good communication and interpersonal skills
  • Ability to use own initiative
  • Respect for equality and diversity


Training will be provided in the form of distance learning or trainer led. Volunteers must have completed the required training before any activity can be undertaken and may be asked to regularly refresh training where required.

This role is subject to an enhanced DBS check.

Required Age:

18 years +


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Rossendale and surrounding areas

Apply for this role

If you are interested in this opportunity please contact the Volunteer Co-ordinator for a chat, or click apply now.

Email: Lancashire Volunteer Partnership

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