Digital Buddy – Blackburn with Darwen

Blackburn with Darwen Adult Learning offer a wide range of Digital and ICT courses across the borough, these courses are designed to engage learners with a range of needs, skills and abilities. We are looking for volunteers to support our learners with their skills development. Would you like to be a Digital Buddy?

Digital Buddies is a new social connection support project linked to the Adult Learning provision in Blackburn with Darwen.

The project aims to help people stay connected with family and friends and continue the learning they are participating in. We also aim to help combat loneliness through regular phone calls from our digital volunteers.

We are looking for people with excellent IT & Social media skills who can help and support people who have low-level skills and are not confident using computers, tablets or smartphones. This could include helping people who don’t have access to devices and connectivity to the internet. The digital buddy will help people use their device, troubleshoot any problems they are having with their equipment and generally help build their confidence with the device, using the internet or social media.

The project aims to help people stay connected with family and friends and continue the learning they are participating in. We also aim to help reduce loneliness through regular phone calls and IT support from digital buddies.

The digital buddy will be supported by our Adult Learning Team through an initial induction and training and will be supported through regular reviews from the ICT Team. Volunteers are able to negotiate their own schedule with their allocated ‘buddy’.

Eligibility

Volunteers working within the Adult Learning Service are required to undergo DBS clearance and provide two references.

Volunteers need to be age 19+

Supporting from home

Centre base: Bank Top Neighbourhood Learning Centre, Arthur Way, Blackburn, BB2 1QP.

Volunteer coordination and support is available Mon-Wed from the ICT team.

Volunteers are able to negotiate their own schedule with their allocated ‘buddy’.

Be able to provide a support for a minimum of 1 hour per week.

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Tasks:

  • To support people to access social media, websites and other online resources to reduce isolation and promote online independence
  • To support people with a range of devices including smart phones, tablets, laptops and desktop computers
  • To communicate effectively to enable people to follow instructions and achieve their desired outcomes
  • To complete minimum level training e.g. safeguarding and commit to further training relevant to the role
  • Log volunteering hours via an on-line computer system

Required Qualities:

  • Demonstrate clear and concise communication skills
  • Be patient, calm, empathetic and reassuring
  • Be able to respond to the digital needs of the individual
  • Have excellent digital skills

Training:

Volunteers working within the Adult Learning Service are required to undergo DBS clearance and provide 2 character references.

Adult Learning Service Induction

Required Age:

19 years +

Schedule:

monm, mona, tuem, tuea, wedm, weda, thum, thua, frim, fria
Days
Morning
Afternoon
Evening
M
T
W
T
F
S
S

Bank Top Neighbourhood Learning Centre, Arthur Way, Blackburn, BB2 1QP

Apply for this role

If you are interested in this opportunity please contact the Volunteer Co-ordinator for a chat, or click apply now.

Email: Lancashire Volunteer Partnership

Apply Now